Engineering an Irresistible Customer Experience| #150 With Mark Stern

In this episode of the Kraft Your Life Radio Show, host Matt Keuhlhorn sits down with Mark Stern, a former strategy consultant turned founder and CEO of Custom Box Agency. Mark breaks down how businesses can transition from selling standard digital offers to delivering unforgettably curated physical experiences. Discover how to apply the concept of "journey stacking" to skyrocket customer retention, and why blending tactile products with modern AI tools is the future of business engagement. Whether you’re an entrepreneur, home business owner, or even a marketer, this conversation is packed with helpful insights for you!

🔗 Links Mentioned in the Episode

🌐 customboxagency.com

🌐 linkedin.com/company/custom-box-agency

Sommar Garage Door Opener: https://www.sommer-usa.com/

Kooler Garage Doors: https://koolergaragedoors.com/